CUSTOMER SERVICE

///CUSTOMER SERVICE
CUSTOMER SERVICE2018-08-30T10:38:38+00:00

Exceptional Customer Service

Customers are more demanding than ever. They want more and expect great service every time they contact you.

Unfortunately, today’s business climate makes it more challenging to deliver great service. Limited resources and corporate cut-backs make it more difficult to meet your customer’s expectations.

Although most employees WANT to deliver great service, they don’t always know HOW to do it.

Our programs help you and your team establish a service strategy and behavioral standards to provide exceptional customer service to your customers!

CUSTOMER SERVICE

SOME OF OUR CUSTOMER SERVICE PROGRAMMES

This comprehensive customer service training course is applicable for people working at a variety of different levels and in a multitude of industries. Participants will take back tactics and techniques for improving their relationships with new and existing customers.

This training course is designed for professionals who rely on the telephone as a primary tool for interacting with and servicing customers. This training reviews the basics of answering the phone, putting them on hold, transferring callers, dealing with difficult customers and more.
With so many options available for consumers these days, exceptional customer service is one of the only sure-fire strategies for keeping customers coming back. This specialized program covers the essentials retail service providers to need to ensure that they are providing the best possible service.
Customer service training is great, but it rarely sticks if supervisors do not have the skills to reinforce the techniques learned. This course focuses on developing the supervision and coaching skills of supervisors working on the front lines.
Mission, vision, values, and behavioral standards are the cornerstones of successful service culture management. This course lays out the tactics for effectively creating and managing a customer service culture.