Emails with punctuation and spelling errors get dashed off and sent with little or no thought. And people communicate in writing when a phone call or face-to-face meeting would be more effective, such as when there's conflict or tension that needs cooling.
Being an effective communicator takes real skill. Communication skills have to be developed, honed and added to on an on-going basis. They are the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be.
Some Of Our Communication Skills Programmes
Communicating with Tact, Diplomacy and Poise:
What to Say and How to Say It
This high-energy communication skills training course is an ideal program for those looking for that extra business edge. Participants will understand how to capitalize on their communication strengths, adjust to accommodate their weaknesses, effectively use communication tools, and better handle difficult people.
Listening Loud and Clear:
Use Your Mind, Heart and Ears Effectively
From motivating people to provide needed information to making sure that messages are understood, Listening Loud and Clear is a listening skills program for people who want to learn techniques to improve their listening skills and relationships with others.
Communicating with Influence:
Message Management Skills for Managers and Supervisors
Effective communication is a critical element of successful supervision and leadership. Participants will understand how to capitalize on their communication strengths, adjust to accommodate their weaknesses, handle difficult people and give constructive feedback.
How to Work Better with Almost Anyone:
Handling Complainers, Loudmouths, and Other Difficult People
The stress of handling difficult people and tough situations can create a lack of productivity, poor attitude, and reluctance to come to work. This course addresses issues on how your employees can better manage their relationships with challenging people.