Exceptional Customer Service
Customers are more demanding than ever. They want more and expect great service every time they contact you.
Unfortunately, today’s business climate makes it more challenging to deliver great service. Limited resources and corporate cut-backs make it more difficult to meet your customer’s expectations.
Although most employees WANT to deliver great service, they don’t always know HOW to do it.
Our programs help you and your team establish a service strategy and behavioral standards to provide exceptional customer service to your customers!
Some Of Our Customer Service Programmes
How to Deliver Exceptional Value to Today's Busy Customer
This comprehensive customer service training course is applicable for people working at a variety of different levels and in a multitude of industries. Participants will take back tactics and techniques for improving their relationships with new and existing customers.
How May I Help You? - Professional Telephone Courtesy and Customer Service
This training course is designed for professionals who rely on the telephone as a primary tool for interacting with and servicing customers. This training reviews the basics of answering the phone, putting them on hold, transferring callers, dealing with difficult customers and more.
Exceptional Retail Customer Service
With so many options available for consumers these days, exceptional customer service is one of the only sure-fire strategies for keeping customers coming back. This specialized program covers the essentials retail service providers to need to ensure that they are providing the best possible service.
Coaching Customer Service: Getting the Best out of Your Employees
Customer service training is great, but it rarely sticks if supervisors do not have the skills to reinforce the techniques learned. This course focuses on developing the supervision and coaching skills of supervisors working on the front lines.
Creating a Service Culture: Creating an Environment of Excellence
Mission, vision, values, and behavioral standards are the cornerstones of successful service culture management. This course lays out the tactics for effectively creating and managing a customer service culture.